MY STE BUDDYLegal Framework Overview
Understanding your rights, responsibilities, and our commitment to secure text analysis services
Service Agreement
Comprehensive terms governing your use of our ASD-STE100 compliance analysis platform
Data Protection
GDPR-compliant data handling with enterprise-grade security for your text analysis needs
User Rights
Clear guidelines ensuring fair usage and mutual respect between service and users
Terms & Conditions
Detailed legal framework governing the use of MY-STE-BUDDY text analysis services
1. Acceptance of Terms
By accessing or using MY STE BUDDY ("Service"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, you may not access or use the Service.
2. Description of Service
MY STE BUDDY provides a Simplified Technical English (STE) compliance analysis service for text documents. The Service analyses text input for adherence to STE guidelines and provides feedback on potential areas of improvement.
3. Use of Service
Users may utilise the Service to analyse text documents for STE compliance for personal or commercial purposes. You agree not to use the Service for any unlawful purposes or in any manner that may infringe upon the rights of others.
4. Intellectual Property
All content and materials provided through the Service, including but not limited to software, text, graphics and logos, are the property of MY STE BUDDY or its licensors. You agree not to reproduce, distribute or modify any content from the Service without prior authorisation.
5. Privacy Policy
We respect the privacy of our users. Our Privacy Policy outlines how we collect, use and disclose personal information. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.
6. Disclaimer of Warranties
The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not guarantee that the Service will be error‑free or uninterrupted, or that it will meet your specific requirements.
7. Limitation of Liability
In no event shall MY STE BUDDY or its affiliates be liable for any direct, indirect, incidental, special or consequential damages arising out of the use or inability to use the Service, even if advised of the possibility of such damages.
8. Indemnification
You agree to indemnify and hold harmless MY STE BUDDY, its affiliates, officers, directors, employees and agents from any claims, losses, damages, liabilities and expenses (including attorneys' fees) arising out of your use of the Service or violation of these Terms and Conditions.
9. Changes to Terms
MY STE BUDDY reserves the right to modify or replace these Terms and Conditions at any time. Your continued use of the Service after any changes indicates your acceptance of the revised terms.
10. Applicable Law
These Terms and Conditions, as well as any disputes arising from or related to the use of MY STE BUDDY, shall be governed by and construed in accordance with the laws of Cabo Verde. Any legal action or proceeding shall be brought exclusively in the courts of Cabo Verde.
11. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at info@my-ste-buddy.com.
12. Subscription Payments
All subscription payments for MY STE BUDDY are handled by secure payment processing. By subscribing to our service, you agree to abide by our payment processor's terms and conditions regarding payment processing and billing. We do not store or process any payment information directly and rely entirely on secure third‑party services for transaction processing.
Additional Terms
Supplementary conditions specific to Simplified Technical English compliance services
13. Accuracy Disclaimer
While MY STE BUDDY strives to provide accurate analysis of text documents for Simplified Technical English (STE) compliance, no automated tool can guarantee 100% accuracy due to the complexities of language and interpretation. Users should understand that the results provided by the service may not always be perfect and should use their discretion when implementing any suggested changes.
14. Refund Policy
MY STE BUDDY offers a trial version of the service at no cost. This trial version allows users to experience the features and capabilities of MY STE BUDDY before committing to a subscription. For this reason, we maintain a strict no refund policy after subscription.
15. Right to Refuse Service
MY STE BUDDY reserves the unassailable right to refuse service to any client or trial user without providing justification.
16. Non‑Transferability of Accounts
User accounts are deemed personal and are strictly non‑transferable to any other individual or entity.
17. Data Storage and Privacy Policy – Plan‑Specific Text Handling
Paid Subscription Plans – Zero Data Storage Guarantee: MY STE BUDDY does not store, retain, log or archive any text content submitted by paid subscribers for STE analysis. All text submitted through monthly or yearly professional subscriptions is processed in real time and immediately and permanently discarded upon completion of the analysis process.
- Your confidential content remains 100% private
- No data retention whatsoever
- Enterprise‑grade security with zero storage
Free Trial – Limited Data Retention for Service Improvement: In the trial version, analysed text content may be stored temporarily for training and improving our AI models. This data collection helps us enhance the accuracy and quality of our service for all users. Trial text storage is used exclusively for machine learning improvements and service optimisation.
- Used only for AI training and service improvement
- Contributes to better STE analysis for all users
- Upgrade to paid plans for zero data storage
Universal Security Standards: Regardless of plan type, all text processing occurs through secure, encrypted connections. We employ enterprise‑grade security measures to protect your content during analysis. No payment information, personal data or account details are ever associated with text content processing.
17a. Support Level Agreement (SLA) for STE Service
Scope of support: Our support services encompass assistance related to technical issues, inquiries and clarifications pertaining to your usage of our SaaS service MY STE BUDDY.
Communication channels: Support requests can be initiated through our designated channels, including email support@my-ste-buddy.com.
Response time: We aim to acknowledge all support requests within 24 hours of receipt during regular business days (Monday to Friday, excluding holidays).
Resolution time: We strive to resolve technical issues promptly and aim to provide a solution or workaround within 48 hours of acknowledging the support request.
Support hours: Our support team operates during standard business hours, from 9:00 AM to 5:00 PM, local time (GMT −1), Monday to Friday, excluding holidays.
Exclusions: Support services do not cover issues arising from misuse of the platform, unauthorised modifications or integration with incompatible third‑party services not endorsed by MY STE BUDDY.
18. STE Service Subscription Termination Policy
MY STE BUDDY reserves the unilateral right to terminate your STE compliance service subscription with regard to the conclusion of the current subscription period. This prerogative enables MY STE BUDDY to cease your subscription prior to the commencement of the subsequent billing cycle, whilst ensuring continued access to the service until the conclusion of the ongoing billing term. MY STE BUDDY may exercise this discretion under circumstances including, but not limited to, breaches of these Terms and Conditions or misuse of the text analysis service.
Agreement Confirmation
By using MY-STE-BUDDY Simplified Technical English compliance analysis service, you acknowledge that you have read, understood and agree to be bound by these comprehensive Terms and Conditions for text analysis services.